Privacy Policy

Privacy and Personal Information Protection Policy

Privacy and Personal Information Protection Policy

This Privacy Policy (“Policy”) outlines the policies and practices of Amerispa Inc. (“Amerispa”) regarding your personal information collected by Amerispa (“You”) in the course of its business. When using the Website, you agree that Amerispa can collect and use certain personal information in accordance with this Policy.

When visiting the websites https://amerispa.ca and https://momentspa.ca/ (“Website”), booking online, purchasing a gift certificate, registering for our Pleasure and Distinction program or our email communications, personal information will need to be provided to process your request. Choosing to disclose your personal information is optional but may prevent you from taking full advantage of some of our services. Rest assured the right to privacy of our customers is taken very seriously and the information provided will only be used to improve your experience and will not be shared with third parties.

If you disagree with this Policy or any statement or provision it may contain, you must cease from accessing and using it.

Collection of Personal Information

When making a purchase, a reservation, visiting one of our health and beauty centres or Nordic spas, or when subscribing to our email communications or our Pleasure and Distinction loyalty program, we collect personal information you provide such as:

  • First and last name
  • Street address
  • Phone number
  • Date of birth
  • Email address

Use of Personal Information

Amerispa collects your personal information to compile a customer profile to serve you better. Your personal information is also collected for the following purposes: tracking purchases and treatment reservations, monitoring your Pleasure and Distinction loyalty program, information and promotional offers, statistics or to contact you if required.

When you provide your personal information to register for our email communications, our Pleasure and Distinction loyalty program or to complete an online purchase (transaction), it is presumed that you consent to the collection and use of your information in accordance with the provisions of Canadian and Provincial laws, including Anti-Spam and Provincial Law 25, and for these purposes only. When you subscribe to our email communications, you agree that we may send you emails relating to news, promotions, contests, products, and services. You can unsubscribe from our email communications at any time by using the unsubscribe link at the bottom of each of our communications or by writing to us at marketing@amerispa.ca.

Disclosure and Protection of Personal Information

Amerispa takes all reasonable measures and follows the industry’s best practices to ensure that your confidential information is protected so that it is not inappropriately lost, misappropriated, accessed, disclosed, altered or destroyed.

Amerispa takes precautions, including administrative, technical, and physical measures, to protect your personal information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. Amerispa uses robust security measures to protect your information stored in our Web isolated systems, as described here. Where applicable, the Website uses SSL certificate encryption with 2048-bit SHA-256 data encryption on all pages of the Amerispa and Moment Spa website and online store (transactional site) on which personal information may be collected. It is strongly recommended to use a recent browser such as Google Chrome, Edge, Firefox, Safari or any other web browsers based on the Google Chrome engine, as this will protect the confidentiality of your personal information during transmission over the Internet. You can also use private web navigation.

Amerispa does not sell or disclose your personal information to unrelated third parties without your consent, in the exception of these specific cases:

  • Your personal information can sometimes be shared to third parties to comply with legislation or when requested by government agencies or in case of a sale, merger, restructuring, dissolution or any other similar operation by Amerispa;

Access to your personal information is given only to employees whose task requires this information. These employees are required to maintain the confidentiality of this information and handle it responsibly in accordance with the laws and this Policy.

We retain personal information for the duration necessary to achieve the purposes for which it was collected, while complying with our legal obligations and reasonable business needs. We may use anonymized data indefinitely.

Links to Third Party Sites

For convenience or information purposes, Amerispa can post on its Website a number of links or references to third-party websites.

Amerispa assumes no responsibility for the collection, retention, use and disclosure practices of these websites. Amerispa encourages you to review the privacy policy of each website you browse before providing those websites with personally identifiable information.

Our external suppliers

Amerispa collaborates with external suppliers who collect and use personal information only to the extent necessary to perform the services they provide us within the following functions: point-of-sale system for sales at our centres and on our websites, software for sending electronic communications, software for sending transactional emails, content management system for our websites, and online payment platform.

Cookies and Google Analytics

The https://amerispa.ca/ and https://momentspa.ca/ websites and online store https://boutique.amerispa.ca/ use browser cookies that allow us to enhance the user experience and gather visit statistics.

Amerispa uses analytics tools to analyze the browsing behaviour of visitors to the Website, which are tools for analyzing website traffic and usage, such as Google Analytics provided by Google LLC (“Google”). By using these cookies, Google Analytics collects information about your browsing. It uses this information for statistical purposes to enhance user experience. This information includes:

  • Your computer’s anonymized IP address (your IP address is changed, which prevents anyone from linking to it),
  • Your device’s operating system,
  • Viewed pages (date, time, duration, and frequency of your visits).

Cookies are also used to collect demographic data. This information is anonymized and cannot be associated with a person.

You can set your web browser to block cookies, but this may affect your experience and limit access to certain features.

“Pleasure and Distinction” Loyalty Program

Amerispa’s Pleasure and Distinction Loyalty Program collects and uses personal information for the purpose of managing and administering its activities, including:

  • Ensuring that customers receive appropriate points and rewards and that records are kept up to date.
  • Processing information related to customer purchases, as well as the accumulation and redemption of points and rewards.
  • Understanding and analyzing the interests, needs, and preferences of program members.
  • Collecting your personal information when you contact us to share your questions, feedback, or requests.

Jobs – Applications

The personal information collected in the application form will be used for recruitment purposes and will be retained in our computer systems for a reasonable and necessary duration.

Access and Correction of Your Personal Information and Complaints

Subject to applicable legal restrictions, you have the right to consult your file and rectify your personal information through a written request made to Amerispa.

Amerispa makes reasonable efforts to ensure your personal information is up to date, accurate and complete. However, it is your responsibility to promptly notify Amerispa of a change in name, address, or other relevant changes to your personal information.

For written requests or for information about this Policy, you may contact the person in charge of personal information at Amerispa, using the following information:

The name of the person in charge: Maude Sanscartier
By mail: Amerispa Inc, 100 boulevard de la Marine, Suite 2A, Varennes, QC, J3X 2B1
By email: vieprivee@amerispa.ca

Withdrawal and Opposition Rights

You may at any time request that your personal information be amended, corrected or deleted so that it no longer appears in our records.

Steps to request a modification or withdrawal:

  1. Send an email to the following address: vieprivee@amerispa.ca
  2. Write to head office: Amerispa, 100 boul. de la Marine, Suite 2A, Varennes, QC, J3X 2B1

Property

The content of this site, including, without limitation, photographs, logos, information, music, text, or video, belongs to Amerispa or any of its related companies and may not, in whole or in part, be used without the prior written approval of Amerispa.

Changes to this Policy

Amerispa reserves the right to modify this Policy at any time. For this purpose, Amerispa encourages you to regularly consult its Website to view the latest version. Changes or clarifications will take effect when posted on the Website.

This Policy was last updated on September 18, 2023.